SHOPIFY SOS

Something gone wrong with your Shopify store?

Get fast, practical help from an experienced Shopify Partner.

Tell us what’s happening, send us a screenshot, and we’ll assess the problem before recommending the right level of support.

Click the chat button to start your Shopify SOS.

Shopify problems don’t always need an expensive developer

Sometimes you just need an experienced person to investigate the issue, explain what is happening and get it working again.

Shopify SOS is designed for urgent problems and smaller technical tasks that cannot wait for a full website audit or a longer development project.

You speak directly with our team through our chat. We review the problem first and only send you a payment link once we understand what help you need.

What can we help with?

Shopify SOS may be suitable for:

  • Theme layout or display problems
  • Sections that have stopped working
  • Mobile display issues
  • Navigation and menu problems
  • Products or collections displaying incorrectly
  • App configuration issues
  • Shipping-rate problems
  • Discount-code problems
  • Domain and email configuration questions
  • Shopify settings you cannot understand
  • Small content or theme changes
  • Problems following a theme or app update
  • General Shopify troubleshooting

Not sure whether your problem qualifies? Start a chat and tell us what is happening

How Shopify SOS works

1. Tell us what’s wrong

Open the chat and send us:

  • Your Shopify store URL
  • A short explanation of the problem
  • A screenshot or screen recording
  • When you need the problem resolved

Please do not send passwords or private login details.

2. We review the request

We will assess the information and confirm whether the problem is suitable for Shopify SOS.

If we can help, we’ll recommend the appropriate support option and send you a secure payment link.

3. Approve and pay

Purchase the recommended service through our Shopify checkout.

We may then request your Shopify collaborator code so that we can access the areas of your store required for the work.

4. We investigate the problem

We’ll begin troubleshooting within the timeframe agreed in the chat.

We’ll keep you updated and explain what we find in plain English.

5. Approve anything extra

If the work is likely to exceed the time purchased, we’ll stop and explain your options.

No additional work will be undertaken without your approval.

Choose the right level of support

Shopify Quick Fix

£35 + VAT — £42 total

Up to 30 minutes of Shopify support.

Suitable for small changes, straightforward configuration problems and issues where the likely cause has already been identified.

Included:

  • Up to 30 minutes of investigation or implementation
  • Updates through Shopify chat
  • A clear explanation of the outcome
  • Approval requested before any additional work

Shopify SOS

£59 + VAT — £70.80 total

Up to one hour of focused Shopify support.

Suitable for problems that require more investigation, testing or technical work.

Included:

  • Up to one hour of investigation or implementation
  • Shopify configuration or theme troubleshooting
  • Updates through Shopify chat
  • A clear explanation of the work completed
  • Approval requested before any additional work

Priority Upgrade

£25 + VAT — £30 total

Need us to look sooner?

Where priority availability is confirmed, you can add a Priority Upgrade to move your request ahead of standard non-urgent work.

Priority support must be agreed through the chat before purchase. It does not guarantee an immediate resolution, as completion time depends on the nature of the problem and whether third-party support is required.

What happens if more time is needed?

We will stop before exceeding the purchased time and explain:

  • What we have found
  • What has already been completed
  • What still needs to be done
  • How much additional time we recommend

Additional work is charged at our usual rate of £39 per hour + VAT and will only proceed with your approval.

Important things to know

Shopify SOS purchases reserve professional support time. They do not guarantee that every problem can be resolved within 30 or 60 minutes.

Some problems may involve third-party apps, external services, custom code, domain providers or issues that need to be escalated to Shopify Support. We will explain this if it becomes apparent during our investigation.

Time spent investigating, testing, communicating with third parties, making changes and reporting our findings forms part of the purchased support time.

We will never make substantial changes to your store without discussing them with you first.

Shopify SOS is not suitable for

  • Complete Shopify website builds
  • Full theme redesigns
  • Complex custom development
  • Custom app development
  • Large product uploads or migrations
  • Full SEO or conversion audits
  • Ongoing marketing management
  • Problems involving illegal, restricted or prohibited activity
  • Requests requiring access we cannot safely or legally obtain

For larger projects, we’ll recommend our standard Shopify support service at £39 per hour + VAT.

FAQ

Will you definitely fix my problem?

We will use the purchased time to investigate and, where possible, resolve the problem. However, we cannot guarantee a fix before understanding the cause.

If the issue cannot be resolved within the purchased time, we’ll explain what we found and provide your options before undertaking further work.

How quickly will you respond?

Response times depend on our working hours and current availability. We’ll confirm the expected start time before sending you a payment link.

Please do not purchase a service unless availability has been confirmed through the chat.

Do you provide 24-hour emergency support?

No. Shopify SOS provides priority help during our available working hours. It is not a 24-hour emergency service.

Do I need to provide my Shopify password?

No. Never send us your Shopify password.

We access client stores using an official Shopify collaborator account. We’ll explain how to provide your collaborator code after your request has been accepted.

Can I send screenshots?

Yes. Screenshots and short screen recordings help us understand the problem and assess it more accurately.

Please hide any customer information, payment information or other sensitive data before sending files.

When does the purchased time begin?

Your purchased time begins when we start investigating or working on the request—not when you first open the chat.

Can I purchase Shopify SOS without speaking to you?

No. Please contact us through the chat first. We need to understand the problem and confirm availability before recommending a service.

What if my problem is caused by an app?

We can investigate app-related problems, but some issues must be resolved by the app developer. Time spent diagnosing the issue and communicating our findings is included within your purchased support time.