Shopify SOS Priority Upgrade

Move your approved Shopify SOS request forward

The Shopify SOS Priority Upgrade gives your approved request priority over standard, non-urgent work when priority availability has been confirmed.

This upgrade must be agreed with us through Shopify chat before purchase.

The Priority Upgrade includes:

• Priority placement within our available workload
• An agreed target time for beginning the investigation
• Updates through Shopify chat

Important information

The Priority Upgrade does not include technical support time. It must be purchased alongside either Shopify Quick Fix or Shopify SOS.

It also does not guarantee that the problem will be resolved immediately or within a specific period. Resolution time depends on the nature of the issue, the access required and whether Shopify or a third-party app provider needs to become involved.

Do not purchase this upgrade unless we have confirmed priority availability through Shopify chat. Priority upgrades purchased without prior approval may be cancelled and refunded.